You can enable two-factor authentication (commonly known as 2FA) to keep your account more secure. With two-factor authentication enabled, you will need to enter your username and password as well as an additional unique passcode to log into your account. Our system will send those codes to your user's email or SMS Number.

While two-factor authentication adds an extra step to your account login process, the security benefits can make it worthwhile. 

How to Enable Two-Factor Authentication for Your User

1. Click on your user icon in the top right corner of your account (Note: you may see a "Welcome" button here instead). 
2. Select My Profile
3. Your user's Email and SMS Number will be used for the two-factor authentication messages, so if you need to update your user's information, do so now.
4. Click the Two-Factor Authentication button, which may be found in the Login Credentials section.
5. Click to either Enable with Email or Enable with SMS.
6. You'll be sent a unique passcode to either your email or SMS. Enter it into the Verification window that opened after you enabled with email or SMS.
7. Click Submit.
8. You should now see a message saying: Two-Factor Authentication is currently enabled.

Log in With Two-Factor Authentication Enabled

After you enable two-factor authentication for your user, you'll need to log in to your account by following these steps:

1. Enter your username and password on the login screen. Click Sign In.
2. You'll be sent the unique passcode by email or SMS.
   1. Note: This code will be valid for ~5 minutes or until a new passcode is generated for your account, whichever comes first.
3. Copy/paste or type the code into the Two-Factor Authentication Code field.
4. If you are on a trusted device, you can check the box to "Remember me on this device for 45 days."
5. Click Log In.

How to Disable Two-Factor Authentication for Your User

1. Click on your user icon in the top right corner of your account (Note: you may see a "Welcome" button here instead). 
2. Select My Profile
3. Expand the Login Credentials section.
4. Click the Two-Factor Authentication button.
5. Click Disable to disable the two-factor authentication.
6. You should now see a message saying: Two-Factor Authentication is currently disabled. 

How Admins Can Disable Two-Factor Authentication for Users

If an emergency arises, like a user's company email address is updated or their cell phone number changes, then you may need to disable the two-factor authentication temporarily. Administrators in the account can disable two-factor authentication by following these steps.

1. As an administrator in your account, you can go to Account -> Edit/Add Users.
2. Highlight the user who needs to have the two-factor authentication disabled.
3. Click Disable 2FA.
4. Confirm that you want to disable the Two-Factor Authentication for the selected user.
5. You should see a message appear saying: Two-factor authentication disabled successfully.