Welcome to the Critical Impact Knowledge Base!
Getting Started Guide
Video Tutorials
Account
- Edit Account Preferences
- From Address
- How to Add and Edit Users
- Collect Reason for Unsubscribes
- Create or Edit a Security Group
- Customize Available Publications on Profile Center
Create Messages
- Create a Message with the Drag and Drop Editor
- Create Custom HTML Message
- Insert Custom Fields into an Email Message
- Add a Link
- Add an Attachment as a Link
- Add Link Alias
Email Automations
- Advanced Automation
- Automate a Birthday Message
- Automated Messages
- Example Date Formats
- Follow Up Messages
- RSS Feed Merge Tags
Email Bounce and Spam Handling
- E-mail Deliverability - Troubleshooting Blocks and Filters
- Email Bounce Codes List
- Email Bounce Handling
- Guidelines to Avoid Being Marked as SPAM
- SPAM Subject Words to Avoid
- Tips and Tricks to Stay Out of the Spam Folder
HTML Hints
- HTML Email Design Guidelines
- Consistent Paragraph Spacing
- Create Bullet-Proof Image Padding
- Get Rid of Gaps Between Images in Outlook 2013
- How to Align an Image Left or Right
- How to Center an Image
Newsletters
- Newsletter Getting Started Guide
- Create a Newsletter Template
- Add Newsletter Sections
- Create Newsletter Articles
- Create a Newsletter
- Create Articles from RSS Feed
Reports
- Email Tracking Report
- Report Items Glossary
- All Emails Sent by Campaign
- All Opens by Campaign
- All Subscriber Clicks/Links
- All Unique Clicks by Campaign
Send Messages
- How to Send a Message
- Send A/B Tests
- Customize Default Google Analytics Parameters
- Edit Triggered Message/Email Content After Send
- GA4 Google Analytics Integration Instructions
- Google Analytics Link Tracking
SMS
- Getting Started with SMS
- CAN-SPAM Act
- SMS Marketing Regulations Overview
- Required Registration for SMS
- SMS From Short Codes
- How to Create a New SMS List
Sub Accounts
Subscribers & Lists
- Create a Dynamic List
- How to Import a List
- Add a Subscriber to a List
- Create a Dynamic Suppression List
- Create a List
- Create Custom Fields
Tools
- Edit Footers
- Add a Sign Up Form to Your Website
- Analyze Survey Results
- API Keys
- Create a Drag and Drop Template
- Create a GDPR Compliant Website Signup Form
Announcements
FAQ
- How can I change my password?
- How can I change or view billing information?
- How do I cancel a send?
- What is the difference between deleting and unsubscribing a subscriber?
- Why are autoresponses sending to the From Address and not the Reply-To?
- Why are images not appearing in the inbox?
Resources
- API Guide
- Ask Subscribers to Add You to Their Safe Sender List
- Available Tools to Help Prepare for the GDPR
- Configure Sender Authentication
- Configure Sender Policy Framework (SPF)
- Critical Impact for WordPress Plugin